Buyer Protection
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We've got you covered
When you buy on Whatnot, you're buying from someone who’s built a community around their expertise and passion—live, on camera, answering your questions in real time. For the rare times something goes wrong, Whatnot's Buyer Protection has you covered. If an order doesn't arrive, arrives damaged, or isn't what the seller described, we'll help make it right.
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Why we offer Buyer Protection
Buyer Protection exists so you can trust you're getting what you paid for. When an order doesn't go as planned, we help make things right. It's great for sellers, too—when customers can bid with confidence, everyone wins.
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Whatnot covers you when your purchase:
Doesn’t arrive: Lost in transit, never shipped, or marked delivered but MIA
Arrives damaged: Broken, cracked, expired, or not in usable condition
Isn’t what you bought: Wrong item, not as described
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Protection starts before you buy
99% of inauthentic accounts before anyone reports them.
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How to report an order issue
Open the order in the app, tap ‘Request Help,’ and share what happened. Most claims are resolved by the seller first; if they can't make it right, our team steps in. You have up to 30 days from purchase or 14 days from delivery to reach out.
Frequently Asked Questions
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Buyer Protection covers eligible purchases if an item doesn't arrive, arrives damaged, or shows up differently from how it was described. If something goes wrong, you can file a claim through the app and get a refund.
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Open the order in the app, tap ‘Request Help,’ and share what happened along with a photo if the item arrived damaged or wasn't as described. Our team will take it from there.
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You have up to 30 days from purchase or 14 days from delivery, whichever comes first. Some categories have shorter windows—check the full policy for details.
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Yes. Counterfeits are illegal, and they are not allowed on Whatnot. If an item turns out to be inauthentic or not as described, it's covered through Buyer Protection.